Otter Raft's Privacy Policy

Otter Raft creates original experiences so that players can have fun, develop skills, interact with others, and take pleasure through our games, applications, websites, and online services (collectively hereinafter referred to as our “Services”).

We collect your personal data so that you can benefit from our Services and we make it our duty to adhere to the rules of the game!

This privacy policy is designed to help you understand how your data is used, inform you of your rights, and how to exercise your rights.

  1. What is personal data?

Personal Data” (or “Data”), is all information that identifies you:

  • either directly, for example, your last name, first name, email address, or telephone number;

  • or indirectly, for example your account ID, IP address, cookie identifier, or game data.

For more information about the Data that Otter Raft collects, go to Section 3 “When does Otter Raft collect your Data and for what purpose?”.

2. Can minors access our Services?

The age at which minors can create an Otter Raft account or have access to some of our Services depends on the personal data protection laws of each country.

3. When does Otter Raft collect your Personal Data and for what purpose?

We may collect your Data when:

a) You create an Otter Raft account (hereinafter referred to as your “Account”).

We collect your user name, password, email address, date of birth, and country. Some items of Data, such as your user name, are made public to allow your community to find you in our Services.

When you create your Account, you can manage your subscription to receive the Otter Raft's newsletter by email. You can unsubscribe at any time by clicking on the unsubscribe link at the end of each newsletter.

You can rest assured that, even if you unsubscribe, you will still receive the necessary emails for the management of your Account (for example, if you forget your password).

b) You sign into our Services with a social login or your credentials from a third party platform (for example, Facebook, Twitch).

We collect the Data that you have agreed to share via the social media site or third-party platform in question.

c) You make a purchase in our games and our online services.

We collect the Data needed to process your purchase, such as your last name, first name, mailing and email addresses, country, bank details, and purchase history. This Data is sent to our partner service providers that are in charge of the payment and the delivery of your purchase (to learn more, go to Section 5 “How does Otter Raft share your Personal Data?”).

d) You use our games, applications, websites, and online services on a computer or mobile telephone.

We collect:

  • Your game data, to improve your experience and the security of our Services such as: achieved game levels, rewards, rankings, completed game missions, statistics including the game time or the use of the various features as well as the data associated with any bugs and malfunctions.

  • Your login and browsing data, to enable the operation and security of our Services, such as: visited pages, identifier of your device and the connection (IP address, MAC address), login dates and times, information concerning the browser and the operating system you use.

We use various types of technologies such as cookies to collect such Data when you use our Services or visit a third-party site where we and our partners provide content or carry out content use analysis.

We allow some of our partners to set and access their Cookies on your device. These partners’ use of Cookies is subject to their own privacy policies and not this Privacy Policy.

You can also adjust your browser settings to understand when these Cookies are stored on your device or to disable the Cookies by consulting your browser’s “Help” menu. Please note that these settings may affect your ability to shop online or to access certain features of our Services whenever these Cookies are needed for the operation of our Services.

Otter Raft uses computer vision and voice recognition software to operate some of their games. These softwares allow the use of your webcam and microphone and are processed locally on your device. No face data, voice data, nor any other biometric data is stored or sent to Otter Raft servers or any third party.

e) You play an Otter Raft game on your system.

We may collect Data such as your age, country, user name, and email address, which has been provided on your systems in order to simplify the creation of your Account.

We also collect data transmitted by system manufacturers such as your system identifier, your game data, as well as the data associated with any bugs and malfunctions.

f) You interact with other players (forums, chat rooms, Otter Raft social media pages).

We collect Data such as your user name, IP address, the date, time, and we save the content of your messages to allow you to interact with other players in a secure environment.

h) You take part in a contest or survey organised by Otter Raft.

We collect your last name, first name, date of birth, mailing, and email addresses.

We use this Data to administer the contest or the survey, to send you promotional offers, and/or for internal statistical purposes.

i) You contact us via the Otter Raft Customer Support portal or social media.

If you contact us via the Customer Support portal, we collect Data such as your last name, first name, user name, email address, date of birth, country, console identifier, and games registered on your Account, depending on your questions or requests.

If you contact us via social media, we collect some of the Data included on your profile.

We only use this Data to appropriately respond to your questions and requests.

j) You do not comply with the rules of the game.

When you use our Services, we ask that you comply with the Terms of Use of the Otter Raft Services and the codes of conduct associated with our Services which are intended to protect our users, employees and more generally Otter Raft's rights.

If you do not abide by these rules, you may be sanctioned, including in the event of inappropriate conduct, cheating, or toxic behaviour. We will keep your Data for the time needed to apply these sanctions. This Data may include, for example, your Account identifier, your game data, your IP address, the identifier of your device, and your chat history.

4. How long does Otter Raft keep your Personal Data?

Unless the law specifies a different retention period, Otter Raft will only keep your Data for the time strictly necessary to carry out the operations for which said Data has been collected by Otter Raft. For example, we will keep the Data associated with your Account until the closure of the Account.

5. How does Otter Raft share your Personal Data?

We may share your Data with:

  • The technical service providers involved in the supply of the Services (for example, product delivery, promotion of the Services, to act against inappropriate conduct, cheating and toxic behaviour). As subcontractors, these service providers are under the same obligations as Otter Raft to comply with applicable personal data protection laws.

  • Other companies, only in the event of transfer of Otter Raft's activities.

  • Administrative or judicial authorities, to verify the proper use of the Data by Otter Raft or for the purposes of an investigation, in compliance with applicable law. Otter Raft always verifies the legitimacy of the request.

If you have any questions about this document, please contact: tech@otterraft.com